By booking a treatment, purchasing a course, attending an event, accessing online content, purchasing a product, or using any services provided by Soph London, you agree to these Terms and Conditions. Soph London reserves the right to amend these Terms and Conditions at any time without prior notice.

Soph London acts as a platform connecting clients with independent therapists. All therapists listed through Soph London have provided evidence of their qualifications, certificates and insurance prior to approval. It remains the sole responsibility of each therapist to ensure their qualifications, insurance, registrations and professional requirements remain valid, current and compliant at all times. Whilst reasonable checks are carried out before approval, Soph London accepts no responsibility or liability for the actions, omissions, negligence, advice, treatments, conduct or services provided by independent therapists. Any complaint, claim, dispute, injury, loss, damage or legal matter arising from treatment provided by an independent therapist shall be the responsibility of that therapist and not Soph London.

Clients are responsible for providing accurate and complete health information when booking. During the booking process, clients must disclose any medical conditions, medications, allergies, injuries, surgeries, implants, pregnancy, recent procedures or any other relevant health information. Where a client indicates that they have a medical condition, it is their responsibility to provide full details so the therapist can assess suitability for treatment. Failure to disclose relevant medical information may result in treatment being refused. Soph London and the treating therapist shall not be liable for any injury, complication, adverse reaction or outcome resulting from undisclosed health conditions or inaccurate information provided by the client.

Individual results vary from person to person.​Soph London and its therapists do not guarantee any specific treatment outcome, including but not limited to body contouring results, fluid reduction, inch loss, weight loss, wellbeing improvements, pain reduction or aesthetic results.​Results are dependent upon numerous factors including lifestyle, health conditions, hydration, aftercare compliance and individual physiology.

All course bookings are strictly non refundable. Course dates may be transferred to another available date provided a minimum of 14 days’ notice is given before the scheduled course date.​Requests made within 14 days of the course date may be refused. Failure to attend a course without notice will be treated as a cancellation and no refund or transfer will be provided. Soph London reserves the right to amend course dates, venues, trainers, course structure or content where necessary.

All course deposits are strictly non refundable. Deposits secure a training place and cover administration, preparation, materials, venue costs and reserved training spaces. By paying a deposit, you agree to these Terms and Conditions.

All event bookings are strictly non refundable. This includes, but is not limited to:​• Networking events • Workshops • Conferences • Training events • Retreats • Educational seminars​• Special guest events Upon booking, funds are immediately allocated towards venue hire, staffing, materials, administration, catering, guest speakers, marketing and event preparation costs. For this reason, refunds cannot be provided under any circumstances. If a ticket holder is unable to attend, Soph London may, at its sole discretion, allow the ticket to be transferred to another person or a future event. This is not guaranteed and must be agreed in writing. Failure to attend an event does not entitle the ticket holder to a refund, credit or transfer. Soph London reserves the right to amend event dates, venues, speakers, schedules or content where necessary. In the unlikely event that Soph London cancels an event entirely, attendees will be offered either a transfer to a future event or a refund at Soph London’s discretion.

For courses that include a machine as part of the training package: • Deposits are strictly non refundable. • Machines are ordered specifically for the student once payment has been received. • No refunds will be issued for machines once ordered. • The machine forms part of the overall course package and cannot be separated for refund purposes.​• Any manufacturer’s warranty supplied with the machine is limited to the manufacturer’s own warranty terms. • Soph London accepts no responsibility for machine misuse, damage, maintenance requirements, servicing costs, treatment outcomes, loss of earnings or business losses associated with machine use. • Students are responsible for obtaining appropriate insurance and ensuring compliance with local regulations before offering treatments using any machine.

Due to the nature of digital products, all sales are final.​Once any online course, digital manual, video, webinar, educational resource, downloadable material or online content has been accessed, downloaded, viewed or delivered, no refunds will be provided under any circumstances. This includes: • Online courses​• Training videos • Recorded webinars • Digital manuals • Downloadable resources • Educational content • Bonus materials

All course content, manuals, videos, training materials, written content, logos, branding, graphics, educational resources, systems and methods remain the intellectual property of Soph London. This includes but is not limited to: • Body by Soph Method®️ • Training manuals • Online courses • Videos • Educational materials • Branding and marketing content No material may be copied, reproduced, distributed, shared, taught, resold, recorded, modified or used for commercial purposes without prior written permission from Soph London. Unauthorised use may result in legal action.

Certificates will only be issued once the student has successfully completed the course requirements and all course fees have been paid in full. Soph London reserves the right to withhold certification where course requirements have not been met. Completion of a course does not guarantee insurance approval, business success, competency, employment or client results. Students are responsible for checking that the training meets the requirements of their chosen insurance provider before booking.

Students may not record, livestream, photograph, reproduce or distribute any part of a course, demonstration, presentation, manual or training session without prior written permission. Unauthorised recording or sharing of course content may result in removal from the course without refund and may lead to legal action.

Photographs, videos, testimonials and reviews may be used by Soph London for educational, promotional and marketing purposes where consent has been provided. Consent may be withdrawn at any time by written request.

Students are responsible for ensuring they hold appropriate insurance and comply with all local laws, regulations and licensing requirements before practising any treatment learned through Soph London. Soph London accepts no responsibility for how techniques are applied after training has been completed.

Any attempt to obtain a refund through a chargeback, bank dispute or payment provider after agreeing to these Terms and Conditions may result in immediate suspension of access to courses, certifications, digital content and support services whilst the matter is investigated.

Soph London reserves the right to refuse treatment, training, certification or access to services where behaviour is considered abusive, threatening, inappropriate, unsafe or detrimental to staff, therapists, students, clients or the business.​Any such decision shall be at the sole discretion of Soph London.

To the fullest extent permitted by law, Soph London shall not be liable for any injury, illness, allergic reaction, treatment complication, business loss, loss of income, equipment failure, indirect loss, consequential loss or damage arising from the use of its services, courses, products, therapists, machines or educational content.​Clients, students and therapists participate at their own risk.

Soph London shall not be held responsible for delays, cancellations, interruptions or failures caused by circumstances beyond reasonable control, including illness, supplier issues, travel disruption, extreme weather, government restrictions, technical failures or other unforeseen events.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.